Ask once. We route the next step for plumbing, septic, excavation, gas line, commercial service, billing, estimates, records, or customer portal help.
Tell us who you are, how to reach you, and what is going on. If the request needs photos, address details, estimates, invoices, payments, or records, we can move it into the customer portal.
Website chat is best when you need the right next step, not a long form. Send the message first, then BE Ohio can decide whether the job belongs in service intake, portal records, billing, estimating, or a direct call.
For urgent water, wastewater, gas, access, safety, or active property damage concerns, call directly. Chat is best for getting the conversation started and keeping a written thread.