BE Ohio sales policy

Shipping, Pickup, Delivery, And 14-Day Defective Part Claims

This policy applies to BE Ohio replacement-part sales, Square checkout items, local pickup, job-site delivery, shipped orders, and defective-part claims unless a written estimate, invoice, or signed agreement says otherwise. General returns and exchanges are not offered. Return review is limited to new, unused, uninstalled products that BE Ohio verifies as defective or shipping-damaged within 14 calendar days of delivery, pickup, or job-site delivery. Approved refunds are processed within 21 calendar days after BE Ohio receives and inspects the approved returned product.

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Customer support BE Ohio
14-day defective claims only

Use this page before ordering a septic, plumbing, electrical, or wastewater replacement component online. Some parts require fitment confirmation before shipment, pickup, or job-site delivery. Defective-part claims require written approval before any refund review and must be reported within the 14-day claim window. Approved returns are subject to a 25% restocking fee, and the customer is responsible for return shipping and return labels unless BE Ohio states otherwise in writing.

For order questions, email help@beohio.com, call 614-695-0933, or use the BE Ohio customer portal.

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Shipping

Confirmed before fulfillmentReplacement parts can ship after BE Ohio confirms part fitment, inventory, destination, packaging, and shipping cost.
Customer responsibilityShipping cost is the customer's responsibility unless BE Ohio states otherwise in writing on an estimate, invoice, order note, or agreement.
Checkout timingSquare checkout may collect item payment and applicable tax before shipping is finalized. Shipped orders are not released until fulfillment details are confirmed.

Local Pickup And Job-Site Delivery

Local pickupLocal pickup is available by appointment after payment, inventory, and fitment are confirmed. Pickup timing and location must be confirmed directly with BE Ohio.
Job-site deliveryJob-site delivery may be available in Ohio by arrangement. Delivery depends on address, site access, schedule, and delivery cost confirmation.
Order releaseOrders are released for pickup, delivery, or shipment only after BE Ohio confirms the order details and the fulfillment method.

14-Day Defective Part Claims, Refunds, And No Exchanges

New defective parts onlyBE Ohio does not accept general returns. Refund review is limited to new, unused, uninstalled products that BE Ohio verifies as defective or shipping-damaged.
14-day claim windowDefective or shipping-damaged part claims must be reported within 14 calendar days of delivery, local pickup, or job-site delivery.
No exchangesBE Ohio does not offer exchanges, swaps, or replacement substitutions after an order is fulfilled. If a different part is needed, a new order or written service arrangement is required.
Written approval requiredDo not send any item back unless BE Ohio approves the defective-part claim in writing and provides return instructions.
21-day refund processingApproved refunds are processed within 21 calendar days after BE Ohio receives the approved returned product and completes inspection.
25% restocking feeApproved returns are subject to a 25% restocking fee deducted from the refund unless BE Ohio waives the fee in writing.
Customer return labelsThe customer is responsible for return shipping cost and return labels. BE Ohio does not accept collect-on-delivery or freight-collect returns unless approved in writing.
Non-returnable conditionsUsed, installed, wired, energized, improperly handled, altered, special-order, wrong-fit, or customer-damaged parts are not returnable.
Damage or defect claimsDefective or shipping-damaged items must be reported with photos, order information, packaging details, and a description of the issue.

Before Ordering Replacement Parts

Confirm the componentSend photos of the installed part, lid, control panel, model label, service tag, and permit paperwork when available.
Confirm compatibilitySome septic and wastewater components are system-specific. BE Ohio may need to verify model, voltage, wiring, tank configuration, and permit context before fulfillment.
Use the portalThe customer portal is the preferred way to send photos, site notes, delivery information, and order questions for replacement parts.
Need help before ordering? Contact BE Ohio before checkout if you are unsure about fitment, shipping, pickup, delivery, or 14-day defective-part claim eligibility.